Refund policy

If you receive a defective or damaged product please email, phone or fax us for a Return Authorization Number and return shipping instructions. All returns must be reported within 14 days of Invoice date.. All defective product return shipments must be accompanied by a Return Authorization Number and a copy of your Customer invoice. All unopened, non-defective products must be returned to our head office at the customers expense.

Our contact details are:
  • Toll free: 1-800-668-0519
  • Fax: 416-748-1555
  • Email: admindp@nakapro.com
  • Address: Naka Herbs and Vitamins - 252 Brockport Drive, Toronto, ON M9W 5S1
  • Attn: On-line returns department
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